Shipping & Returns
HOW LONG IS DELIVERY?
Most orders are dispatched within 1 – 2 working days. All orders have an estimated delivery time of 2-3 working days within the UK, this does not include processing time.
Estimated delivery time for international orders is 7 – 14 days, this does not include processing time.
Please note, the delivery times are an estimate only, and are not guaranteed byour couriers.
Most orders are shipped with Royal Mail, DHL or Hermes.
UNITED KINGDOM DELIVERY
Greeting cards – £1 delivery
All other products – £3.45 delivery
Free delivery on orders over £30
Greeting cards – £3.40 delivery
All other products – £12.95 delivery
CHANGES TO EU SHIPPING SINCE BREXIT:
Since the UK’s departure from the European Union, there have been some fundamental changes in tax law. For customers buying our products from the EU, you will not be charged VAT/ tax on your order at the time of the purchase. However, you will have to pay an import tax and other duties upon the goods arriving in your country. You will need to pay these charges to the courier/ delivery company in order to receive the goods. If you have any queries about this, please do contact us before placing your order: email@example.com
RETURNS, REFUNDS & EXCHANGES
We love what we do and we that hope you love your Bewilderbeest purchase as much as we enjoyed making it. However, if there is an issue we are pleased to offer you a refund or exchange if required (minus any delivery costs).
You can return an item within 30 days of receipt, as long as it is unused and in its original packaging. We reserve the right to refuse an exchange or refund if items are non-saleable.
We will be happy to exchange the item for a replacement or to make a refund, which will go onto the card which was used when you made your purchase.
Please note, if 30 days have expired then unfortunately, we are unable to accept your return.
To organise a return or discuss a problem with your order, please contact us: firstname.lastname@example.org
Bewilderbeest Ltd is a company registered in England and Wales
Company No. 11846652
VAT No. GB373895446