Shipping & Returns
HOW LONG IS DELIVERY?
We carefully prepare and pack each order from our home studio in Suffolk. Orders ship Monday through to Friday.
- Unless otherwise stated we aim to dispatch most product orders within 1 – 2 working days from when placed.
- Framed prints are made to order by Iain and will ship within 7 working days from when the order is placed (unless otherwise stated), as each frame is hand made. During busy times this may be slightly longer and we shall let you know if this is the case.
All orders have an estimated delivery time of 2-3 working days within the UK, this does not include processing time.
Estimated delivery time for international orders is 7 – 14 days, this does not include processing time.
Please note, the delivery times are an estimate only, and are not guaranteed by Royal Mail or Hermes.
UNITED KINGDOM DELIVERY
Greeting cards – £1 delivery
All other products – £3.45 delivery
Free delivery on orders over £50
Greeting cards – £3.40 delivery
All other products – £12.95 delivery
RETURNS, REFUNDS & EXCHANGES
We love what we do and we that hope you love your Bewilderbeest purchase as much as we enjoyed making it. However, if there is an issue we are pleased to offer you a refund or exchange if required (minus any delivery costs).
You can return an item within 30 days of receipt, as long as it is unused and in its original packaging. We reserve the right to refuse an exchange or refund if items are non-saleable.
We will be happy to exchange the item for a replacement or to make a refund, which will go onto the card which was used when you made your purchase.
Please note, if 30 days have expired then unfortunately, we are unable to accept your return.