Shipping & Returns
HOW LONG IS DELIVERY?
Please order before these dates to ensure we can process and pack your order in time to meet the last recommended dates for postage to arrive in time for Christmas:
5th December: Australia Greece, Italy, New Zealand and Portugal
6th December: Africa, Central and South America, Asia, Far and Middle East
8th December: Cyprus, Malta and Sweden 9th December: Eastern Europe (except Czech Republic, Poland and Slovakia), Turkey
12th December: Canada, Czech Republic, Finland, Poland and USA
14th December: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland
Most orders are dispatched within 1 – 2 working days.
Cards, Calendars and Coasters are dispatched from our 3PL partner, Set In Hand and will be sent via Royal Mail (1st class) or on occasion, DHL.
Other items will be sent from our other warehouse, known as Bewilderbeest HQ, where Colonel Mustang runs a tight ship. Your order will either be sent with Royal Mail (1st class) or Hermes (Standard delivery).
International orders can take 2-3 weeks to arrive, and please be patient and allow extra time at busy times of the year.
Please note, the delivery times are an estimate only, and are not guaranteed by our couriers.
If you need your order quickly please contact us and we will do our best to get it to you as fast as we can! Email email@example.com and Colonel Mustang will deploy the troops.
Postage and Packaging Standard Rates
UNITED KINGDOM DELIVERY
Standard delivery: £2.50 on items costing less than £30.
Free delivery on orders over £30
Greeting cards, Coasters, Gift Wrap, Calendars, Wood Prints and Small Prints – £4.95
Larger Prints – £12.95
Notecards – £8.50 for 1 set, £12.95 for 3 sets
Placemats – £8.50 for 1, £22 for a set of 4 (They are heavy & quite expensive to send unfortunately).
Please note, on occasion, our standard rates may vary – please check the details on the product page for any changes/ updates.
CHANGES TO EU SHIPPING SINCE BREXIT:
Since the UK’s departure from the European Union, there have been some fundamental changes in tax law. For customers buying our products from the EU, you will not be charged VAT/ tax on your order at the time of the purchase. However, you will have to pay an import tax and other duties upon the goods arriving in your country. You will need to pay these charges to the courier/ delivery company in order to receive the goods. If you have any queries about this, please do contact us before placing your order: firstname.lastname@example.org
RETURNS, REFUNDS & EXCHANGES
We love what we do and we that hope you love your Bewilderbeest purchase as much as we enjoyed making it. However, if there is an issue we are pleased to offer you a refund or exchange if required (minus any delivery costs).
You can return an item within 30 days of receipt, as long as it is unused and in its original packaging. We reserve the right to refuse an exchange or refund if items are non-saleable.
We will be happy to exchange the item for a replacement or to make a refund, which will go onto the card which was used when you made your purchase.
Please note, if 30 days have expired then unfortunately, we are unable to accept your return.
To organise a return or discuss a problem with your order, please contact us: email@example.com
Bewilderbeest Ltd is a company registered in England and Wales
Company No. 11846652
VAT No. GB373895446